For an average use of 2 hours a week. If you detect a defect in your Decathlon product during the applicable Warranty Period, you should contact our Customer Service Department, as indicated in How to Contact Us section below, for a replacement of your product. Stand Up Paddle…, Cross Country Skiing, We will email you once your order leaves our European warehouse. Whether a Product is covered by warranty will be set out in … Merchandise purchased at a Decathlon Store Sale that is sent to the Decathlon Returns Department will be sent back to you at your cost or destroyed. You can return the item to a closest DECATHLON store or by making an online return request. Our designers developed this 100 rowing machine for your at-home cardio workouts. Safety equipment include helmets, life jackets, climbing gear and COVID masks. Bike Helmets…, Hiking Backpacks, The warranty holds good for products that are used within the prescribed norms. Backpacking Tents…, Sleeping Bags, In such states, Decathlon’s warranty is limited to the greatest extent permitted by applicable state law. Snow Shoes, Grips…, Ice Axes, Crampons, Helmets, This Warranty is only extended to the original purchaser or gift recipient of a product. Cookware…, Water Bottles, (A) Provide SELLER with a written notice of any alleged defect within the warranty period stated in Section IV and ten (10) days of its discovery; and (B) Ship the photographs of the defective product(s) to SELLER, at 179 Campanelli Pkwy., Stoughton, MA 02072, with mailing or shipping charges prepaid (“Warranty Claim Procedures”). © 2019 ឌីកាត់ឡុនកម្ពុជា For further information, please contact help.ireland@decathlon.com. You can return the product in one of our stores with your receipt. Please see our Return Instructions for complete guidelines on how to return new products. The Warranty only applies to products manufactured by or for Decathlon that can be identified by the Decathlon trademark or logo affixed to them. Gloves…, Clothing, Following receipt of the product, our Service Center will check the product and will issue a report indicating whether the product needs to be fixed or replaced and whether its defects are covered by the Warranty. Stand Up Paddle…, Cross Country Skiing, Boardshorts…, Jackets, Fishing…, Archery, GARANTIE DECATHLON COMMENT FONCTIONNE LA GARANTIE DE VOS PRODUITS DE MARQUES PASSIONS ? All sports Log in to your account. We stand behind everything we design and sell. IMPORTANT: Before you deliver your product for warranty service, it is your responsibility to empty your products and verify that you have not left any object or item in the products, such as in its pockets. Tubes…, Day Packs, of the products to be sold or offered to be sold or purchased on the Website. UV protection standards for hats are very specific: The fabric must of course be anti-UV (UPF index greater than 50), but this is not enough to claim the finished product is anti-UV. DELIVERY INFORMATION FOR ONLINE ORDERS . Decathlon warrants each of the Decathlon products against defects in materials or workmanship ("defects") for the Warranty Period identified on the product label, computed from the date of receipt of the product by the purchaser ("Warranty"). In this case, a customer service representative will contact you to complete the acquisition of this new product. Road Bikes…, Jerseys, Rain Jackets…, Sweatshirts, Hoodies, 3. Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions, thus the above exclusions may not apply to you. Tights…, Swimsuits, ... And Like you mentioned about our 2-year warranty, we are sorry we will not be able to exchange or help in fixing the shoes. Tables…, Coolers, Under $50…, Bike Sale, IMPORTANT: Please provide a copy of your original receipt  to the Service Center to be covered by the Warranty.IMPORTANT: Before you deliver your product for warranty service, it is your responsibility to empty your products and verify that you have not left any object or item in the products, such as in its pockets. Jackets…, Shoes, Combat Sale…. Feel free to contact us on any questions you have. Ice Skating…, Folding Bikes, Base Layers…, Swimsuits, Some of Decathlon’s Products come with a sales warranty that on delivery and for a period of two (2) years from delivery, the Products shall be free from material defects. Carry on the back/in the hand using the multiple handles or pack it on a vehicle to lighten your load. Beanies…, Sport Bras, Since 1976, we design, manufacture, and offer the best gear at the best prices for more than 80 sports. Fitness…, Men Sale, Jackets, Â. Luggage & Apparel Limited Warranty For warranty purposes, “Luggage” is defined as any Herschel Supply products that have wheels and/or a retractable trolley handle. IMPORTANT: Please provide a copy of your original receipt  to the Service Center to be covered by the Warranty. Product Warranty 6.1. Isothermal Cases…, Headlamps, Backpacking Packs…, Camping Tents, Backpacking Tents…, Sleeping Bags, If you have experienced an issue or fault with an item purchased from decathlon.ie you must contact our support team at help.ireland@decathlon.com in advance of returning it under the warranty claim. For 40 years, Decathlon has delivered the best value in the retail sports industry by offering high-quality, sustainable and cost-effective products. Kids' Bottoms…, All Sale, Bikinis, Boardshorts…, Pants, Base Layers…, Swimsuits, Up To 40% Off…, Under $25, Sunglasses…, Weight Training, The warranty holds good for products that are used within the prescribed norms, those that are not eligible for warranty are but not limited to: In case of repair or replacement, Decathlon will cover any cost of delivering the product back to you. This Warranty Policy is incorporated by reference into theÂ. Gloves…, Clothing, Clothing & Shoes…, Down Jackets, Because some states do not allow the exclusion or limitation of implied warranties, some of the above exclusions or limitations may not apply to you. If you have experienced an issue or fault with an item purchased from decathlon.ie you must contact our support team at help.ireland@decathlon.com in advance of returning it under the warranty claim. Men Sale, Tops…, Women Sale, Jackets, However, you are responsible for the cost of shipping the product to any Service Center, including the costs of packaging, shipping, and applicable taxes. Boots…, Boots, Scooter…, Basketball, Women Sale, Tops…, Kids Sale, Tops, Yoga Mats…, Punching Bags, Boardshorts…, Jackets, DECATHLON IS NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (SUCH AS LOSS OF CONTENT, LOSS OF USE, LOSS OF TIME, ETC. They refused to take a look at it, saying that i had overused the shoes. By continuing, you agree to Decathlon’s Terms and Privacy Policy. 2. Shoes…, Skis, 3. 1. Hiking Jackets…, Hiking Poles, Boots…, Boots, Delivery. Shirts…, Pants, Shop at Decathlon Australia, browse 3 Coupons & Deals and Earn Cash Back with Swagbucks. If you detect a defect in your Decathlon product during the applicable Warranty Period, you should contact our Customer Service Department, as indicated in How to Contact Us section below, for a replacement of your product. The entire design team had the opportunity to test this cap during frequent excursions in the Mont Blanc mountain range, where Forclaz – Decathlon's trekking brand – has its offices. The headwear also needs to protect the back of the neck and there must be no visible openwork fabric through which the sun's rays can penetrate. ); Defects caused by service (including repairs) performed by anyone other than a Decathlon authorized representative; Defect caused by a modification of a product without Decathlon’s permission; If the product serial number has been removed or defaced, or if the displayed serial number does not correspond to the nature, type, or origin of the product. Hiking Jackets…, Hiking Poles, Men's Tops…, Kids' Tops, Shoes…, Skis, Shirts…, Pants, Snowboarding…, Women's Jackets, Fake warranty promises and they don't even issue warranty cards, so we can't do anything later. A versatile carry bag with a comfortable carry system emulating that of mountain backpacks. We will replace your item or refund the amount (by checking the conversion into Swiss francs). Yoga & Studio…, Skiing, Harsh experience to shop with decathlon Faridabad. Bikinis, Boardshorts…, Pants, Used items (even lightly), dirty items, or items that were damaged due to improper handling/use will not be accepted as a return.Â. The Warranty only applies to products manufactured by or for Decathlon that can be identified by the Decathlon trademark or logo affixed to them. Kids Sale, Bottoms…, Up To 20% Off, Billiards…, Badminton, To get a return number, indicating the reason for the defect, you should visit the section “My account” => “Track my orders”. Lights…, Tires, This Warranty Policy is incorporated by reference into the Terms of Sale. Tubes…, Day Packs, For more information on our shops, products, promotions and more please contact us today and we will gladly be at your assistance. Snow Shoes, Grips…, Ice Axes, Crampons, Helmets, Isothermal Cases…, Headlamps, If you have changed your mind or if the product doesn’t meet your expectation, you can return unused items, in new condition, with all tags attached, in the original package for a replacement or refund within one year of purchase -- except for safety and lifesaving equipment which can’t be returned after purchase. Decathlon … R. Rahul Dewani. Effective as of August 1st, 2018 Every Decathlon product is supported by a warranty, as explained below. Fleeces…, Pants, help.ireland@decathlon.com Expect to hear back from us in 24 hours (except Weekends and Bank Holidays). For more information about our 2-year warranty, please click HERE. Yoga & Studio…, Skiing, Dance…, Climbing, BLogistics will contact you on a mobile phone to arrange delivery once they receive your package in their depot. Cookware…, Water Bottles, Ice Skating…, Folding Bikes, For information on the warranties covering products sold by Decathlon and warranty returns, see Decathlon's Warranty Policy. If the product needs to be replaced, the Service Center will keep the product and will arrange directly with us, to provide you with a new product, but it will not give you the replacement directly. The warranty covers normal use on all aluminium and steel B’TWIN bike frames, rigid metal forks, bars and stems. UV protection standards for hats and caps are very specific: The fabric must of course be anti-UV (UPF index greater than 40), but this is not enough to claim the finished product is anti-UV. III. Customer service will arrange the pick-up of items to be … Have you noticed a defect or possible warranty claim? Leggings, Tights…, Bike, Fishing…, Archery, When a refund is given, the returned product becomes Decathlon’s property. Leggings…, Hiking Boots, Boots…, Snowboards, Women's Tops…, Men's Jackets, Squash…, Running, Baseball…, Kayaking, Some of Decathlon’s Products come with a sales warranty that on delivery and for a period of two (2) years from delivery, the Products shall be free from material defects. Cycling, Exercise…, Bikes, 1. Squash…, Running, delivers high-quality cost-effective products. Decathlon warrants each of the Decathlon products against defects in materials or workmanship ("defects") for the Warranty Period identified on the product label, computed from the date of receipt of the product by the purchaser ("Warranty"). 6. We aim to sustainably bring the power of sport to everyone, everywhere, by designing the best products at the best prices, innovating for quality and performance. Omni-Channel Sports Leader. For further information, please contact help.ireland@decathlon.com. ), OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE, CAUSED BY A PRODUCT DEFECT.Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions, thus the above exclusions may not apply to you. Under $50…, Bike Sale, That the warranty is not valid as the shoes are used. Lanterns…, Down Jackets, Once you have a return number, please contact Customer service at the following e-mail address: pagalba@decathlon.com. Select your order and click on "Return". For 40 years, Decathlon has delivered the best value in the retail sports industry by offering high-quality, sustainable and cost-effective products. DECATHLON IS NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (SUCH AS LOSS OF CONTENT, LOSS OF USE, LOSS OF TIME, ETC. DECATHLON SPECIFICALLY DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. Socks…, Locks, If the product is irreparable and cannot be exchanged for an identical item, you will be provided with a credit note or a refund. Boots…, Snowboards, Yoga Mats…, Punching Bags, Exercise…, Bikes, Mattresses…, Chairs, Stools, Please ensure that you retain your receipt as this document will be necessary for you to exercise your warranty rights. Clothing & Shoes…, Down Jackets, Tents…, Fitness, Mattresses…, Chairs, Stools, Sunglasses…, Weight Training, If a product is replaced during the Warranty Period, the replacement product  will be warranted for the remainder of the Warranty Period of the original product. Triathlon…, Roller Skating, Lights…, Tires, If you have any feedback, comments, questions, requests and/or other communications regarding warranties, please contact the Customer Service at. Lanterns…, Down Jackets, DECATHLON E-COMMERCE STORE. Our working hours: Monday- Friday: 9 AM - 6 PM . Sportingly, Nor Azhimy Bin Mohd Senin. Kids' Bikes…, Boxing & MMA, Simply drop us a call at 62254773 or email us at support-singapore@decathlon.com :) Most of our products are covered by a warranty for the period stipulated on the web page of the product which in most cases is at least 2 years from the date of purchase. Backpacking Packs…, Camping Tents, DECATHLON SPECIFICALLY DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT.DECATHLON DOES NOT WARRANT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR PROVIDE A REPLACEMENT PRODUCT THAT MEETS ALL THE CHARACTERISTICS AND FUNCTIONALITIES OF THE ORIGINAL PRODUCT.The Warranty gives you specific legal rights and you may have other legal rights depending on the state in which you reside. Decathlon Store Sales are in-store events (not Decathlon.com) where we sell merchandise “as is” and all sales are final. Since 1976, we design, manufacture, and offer the best gear at the best prices for more than 80 sports. Our Decathlon Membership Perks includes a 2 year warranty on all products (excluding consumable items) covered by a sales warranty. Tights…, Swimsuits, Decathlon is not responsible for any items left in products sent to us for repair or replacement. Socks…, Locks, Log in to your account. 2. You don't like your new item you bought abroad? Warranty against defects Depending on the product, Decathlon offers a Limited Warranty against defects in material and workmanship, computed from the date of purchase. By continuing, you agree to Decathlon’s Terms and Privacy Policy. When you contact the Customer Service Department, you will be asked to provide: A customer service representative will provide you with the relevant instructions on how to ship your product to our Service Center. Scooter…, Basketball, Get a $10 bonus just for signing up for Swagbucks!  Following receipt of the product, our Service Center will check the product and will issue a report indicating whether the product needs to be fixed or replaced and whether its defects are covered by the Warranty. Leggings, Tights…, Bike, Baseball…, Kayaking, Leggings…, Hiking Boots, Jackets…, Shoes, Covid-19 update: at present, we have an increased volume of messages and therefore our response time is longer than usual. Combat Sale…. Home Gym Equipment…, Clothing, Rain Jackets…, Sweatshirts, Hoodies, If a product is replaced during the Warranty Period, the replacement product  will be warranted for the remainder of the Warranty Period of the original product. Men Sale…, City Biking, Road Bikes…, Jerseys, Term: Most of the Decathlon products are covered by a contractual two year warranty unless otherwise specified on the product or its packaging or by Decathlon at the time of sale. Fleeces…, Pants, Every Decathlon product is supported by a warranty, as explained below. Snowboarding…, Women's Jackets, THIS WARRANTY AND THE REMEDIES SET FORTH IN THIS DOCUMENT ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER WRITTEN OR ORAL, EXPRESS OR IMPLIED. After a determination by Decathlon as to whether a particular defect is covered by the warranty, Decathlon will process the claim accordingly, and the defective Goods will be repaired, or refunded. In the event that you made a purchase at one of our Decathlon stores overseas, we would be more than happy to try to assist you in exchanging or making a warranty claim on a defective item. If you bring your product to a Non-authorized Service Center, any price charged for the repair and any defect caused by their work, will not be covered by the Warranty. Women Sale, Tops…, Kids Sale, Tops, ), OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE, CAUSED BY A PRODUCT DEFECT. 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